Hi, I'm Oscar.
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Passionate about building web experiences and continuously learning new technologies. With a lot of experience in IT support, I'm now immersing, training and testing this world of frontend development.
About.
Hi!I'm Oscar. I've spent over 13 years working in IT support, helping users solve real problems in demanding, multinational environments. That experience shaped the way I approach technology: not just from a technical perspective, but from understanding how tools impact people's day-to-day work.
Currently, I'm changing my focus, training, trying and working into frontend development, building modern web applications with React, Vite and Tailwind. I'm especially interested in creating clean, intuitive interfaces that actually make a difference for users.
I enjoy combining my background in problem-solving with development, bringing a more practical and user-focused approach to the products I build.
I'm always open to new opportunities where I can grow as a developer and merge my IT experience with my passion for building.
Use at work
Use for fun
Projects.
Experience.
Currently working at RCI Latin America within the IT support team, in a large corporate environment with modern management tools.
My role combines incident resolution with team administration and continuous process improvement. I work primarily with Intune and Autopilot for device provisioning and configuration, as well as ServiceNow for ticket management and documentation.
I also participate in operating system deployments and task optimization, incorporating automation with PowerShell when possible.
As I grew in the role, I started to have a broader vision of support, understanding not only the technical aspects but also how each solution affects the daily operation of the teams. As each team functions like a gear in a machine and how the time of our solutions affects the final numbers of the year, or as they say "Les Miserables - At the end of the day".
Beyond the technical side, RCI is a place where I really feel comfortable working. The team culture, the environment, and the way of working make day-to-day very positive, and it is one of the main reasons why I continue to develop professionally here.
At ITS, I worked providing IT support for Telefonica Business Solutions in a corporate environment with high service standards.
Although it was a short experience, it was a key stage in my development because it allowed me to integrate into a larger ecosystem, working within Zonamerica for the first time.
During that time, I worked resolving incidents, managing tickets, and providing support to users in a context where speed and clarity in communication were essential.
Additionally, it was during this stage that I met RCI, a company I later joined and where I continue to grow professionally.
At Infocorp, I provided IT support for various companies, but the one that taught me the most was CPA Ferrere, a large corporate environment with over 500 users and high demands.
My role involved resolving day-to-day incidents, but also adapting to a very dynamic work pace where response times and quality of support were key.
It was an experience where I gained solidity: I learned to prioritize, handle pressure, and solve problems more efficiently.